I am unable to log-in to the mobile app, but able to log-in to the web app
Here are some tips to be able to login to the mobile app:
- Be sure you’re using the main account login, not a sub-user account login.
- Be sure you are not using your email address, it must be the Username.
- If you get the incorrect password notice, manually delete the password, then immediately type it in and try again.
- You might need to uninstall the mobile app and install it again, to refresh the system.
- If none of these work, try changing your main login password to a shorter one in the web app, then try the mobile app again.
If you’ve tried all of this & you still can’t get in, please reach out via the chat bubble in the web app, so we can help you get in.
